Warranty Information

1. Attention: Product Warranty and Country / Region of Purchase

HopeStar product warranty terms may differ for each region. Please check with your retailer where the HopeStar product was purchased from to verify the applicable product warranty terms. Cross regional purchases through online stores and platforms (Eg. Amazon, Newegg, Lazada, Shopee, etc.) will be subject to the limited warranty term offered in the country or region where such online retailer processes the transaction.

2. HopeStar General Product Warranty Policy

*The information provided on this website is for information only. HopeStarseeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

3. Product

Depends on region Regional differences may apply, please enquire with our local office.

(1) HopeStar Monitor do not have 0 pixel defect warranty DOT Policy : Bright Dot > 3 Dots, Bright dot gap < L >=15mm

Dark Dot > 5 Dots

DOT Definition:

Bright Dots: Dots appear bright and unchanged in size in, which module is displaying under BLACK pattern

Dark Dots: Dots appear dark and unchanged in size in, which module is displaying under pure red, green, or blue pattern.

(2) HopeStar OLED Monitors Burn-in Basic Criteria : Please do not unplug your HopeStar OLED monitor from the power outlet when using "HopeStar OLED Care - Panel Protect". HopeStar OLED monitors will activate “HopeStar OLED Care - Panel Protect” feature after every 4 hours of usage. Upon reaching 16 hours of cumulative usage, the protection mechanism will be forcibly activated to prolong the lifespan of the panel.

(3) HopeStar OLED Monitors Burn-in Judgement Criteria : △Luminance ≤ 3.5% @ 50% gray (at “Peak 1000 nits” mode)

4. Limited Warranty

HopeStar’s warranty shall not apply, regardless of whether the Product is in-warranty, or out of warranty, in the following situations:

  1. The Product is damaged by accident, abuse, catastrophe, improper use (including failure to heed instructions or warnings), improper maintenance, inadequate packaging, neglect, misuse, operator error;
  2. The Product is damaged by external causes, including but not limited to, corrosion, falls, environmental factors (including temperature and humidity), power failure, faulty power supply, air conditioning, operator, data communications system failure or malfunction;
  3. The Product is damaged due to alterations, changes, modifications, repair, or other services performed by a third party that is not authorized by HopeStar;
  4. Product accessory, apparatus, attachment, or devices that are not originally bundled with the Product, or is not provided by HopeStar;
  5. Damage to or loss of any data, program, or removable storage media;
  6. Installation, relocation, or removal of Product or any accessories, apparatus, attachments or other devices;
  7. Normal wear and tear, including without limitation, to a Product or Product accessory or part that is consumable or expendable;
  8. A Product or part where you cannot provide the local warranty card, registration number, or purchase receipt issued by HopeStar Online Store, or where the serial number or label has been defaced or removed;
  9. Product that is not purchased from an authorized HopeStar distributor or reseller, or was leased or loaned by a third party;
  10. Damage caused by shipping carrier;
  11. Hardware or software incompatibility issue(s);
  12. Installation, removal, and set-up service charges.
  13. For OLED monitors, the HopeStar OLED Care function that is always on by default has been delayed, turned off, or otherwise rendered inoperable.